This is a basic troubleshooting guide for users to try and find the cause of issues. Following the guide should allow you to hopefully fix the issue, or at least figure out the source that is causing it so that when posting on the forum users have more information available to offer help.
1 /
Are you running the latest version of Maxthon? Check the forum for any new releases and update/reinstall. Most issues will generally be resolved in new builds, or just by the reinstall process. Also ensure you have the latest version of any plugins you might be using.
2 /
Do a forum search. Chances are someone has had the issue before you and a fix has been found.
3 /
Try changing to Retro Mode. A great feature of Maxthon that allows you to view a site using the Internet Explorer renderer in case the site has issues with Webkit/Blink.
4 /
Connection error? (eg. unable to resolve domain name or can’t connect error) try with another browser to see if it also has the same issue. Use a site like http://isup.me to check that the site is in fact online. Also check there isn’t a problem with your DNS servers. You can try testing with Google (8.8.8.8) or OpenDNS (208.67.222.220) servers.
And always provide a link to the site/page in question when posting so others can check to see if the problem is more widespread.
5 /
Try disabling AdBlock Plus. Sometimes overly aggressive blocking can cause issues on a site. If this fixes the problem some of your rules may need to be revised. Post on the forum and someone should be able to offer a solution.
6 /
Try deleting/clearing cookies There might be a corrupt or invalid cookie causing the problem. Deleting them will ensure new ones are created.
Option 1: (Ctrl-Shift-Del) or from the Main Menu > Clear Browsing Data menu option, or toolbar. [Images here]
Option 2: To delete cookies for only one site you can use the Developer Tools. [Images here]
Option 3: You can also use the following 3rd party programs: –
CookieSpy which can show Maxthon cookies, and DB Browser for SQLite which offer more advanced means of working with cookies. [More details here]
NOTE: Only option 1 is recommended. Options 2 & 3 are only for advanced users.
7 /
Try disabling all extensions. If disabling extensions fixes the problem then one of your extensions is causing the problem. Enable them one by one testing after each until you find the one causing the problem.
8 /
Check the advanced options. Ensure you are using the default UserAgent (should be unchecked), and check with GPU acceleration on/off. These can be found by going to the Main Menu > Settings > Advanced.
If the above steps don’t resolve the issue, follow the next steps which should help determine if the problem is with Maxthon, your account settings or system related and hopefully lead to the cause of the problem.
9 /
Sign out of your Maxthon Passport. Check to see if the same problem still occurs. If not signing in fixes the problem, then it’s more than likely a settings related issue. Disable all sync options from the menu then enable them one by one, testing for the problem until it occurs again. Once you know which settings are causing the issue make a post on the forum with the details for further assistance.
10 /
Test with Maxthon Portable. Download & extract to any folder, run, check for the issue. DO NOT SIGN IN to your Maxthon Passport account. If this works then it’s more than likely related to your install. Doing a clean install should fix the problem.
If going through the above doesn’t fix the problem, then start a thread on the forum to see if someone can help out. Offer as much information as you can, especially the following:
– Any error messages;
– What version of Maxthon and operating system you are running;
– Any out of the ordinary programs (network related like firewalls, or downloaders like Orbit);
– What you have tried to fix/find out what the issue was. Otherwise people will offer solutions that you may have already done;
– And if applicable link some screenshots if it will make things easier for others to understand the problem.
The best case scenario is you will find and fix the issue without having to wait hours or days for a response on the forum. At minimum you will narrow in on the issue allowing others to offer a quicker and more appropriate response for the problem. And you may learn something as well 🙂
Happy troubleshooting!
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Thank you for your attention and we are glad that you like our blogs. If you have any suggestion on the content or anything else, please feel free to contact us.
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Hi Tommy, sorry for bringing you inconvenience. Browser freezing is really a troublesome thing, so we will try our best to solve this problem for you. Since I’m not very professional for that, you can send detailed problem description (including browser version, the certain page or action before this problem encounter, your device information, and a video is highly appreciated) to help@maxthon.com or submit your problem to http://www.maxthon.com/mx/bug/post/ , then you will contact with our engineers directly, which will be more effective.
Of course your further comments here are also welcome, but we want to solve your problems as soon as possible.
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Hi hina, I’m sorry for the inconvenience caused to you. We tried gmail on both Maxthon5 browser and Chrome, but there’s no difference between them. Could you elaborate the details so that we can help troubleshoot?
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